Delivery Policy

Delivery Policy for Your Perfect Serve

At Your Perfect Serve, we aim to provide our customers with a seamless shopping experience. As we work with a network of trusted producers, please note that all products purchased through our platform are dispatched directly from the producer. Below is an outline of our delivery policy:

1. Processing and Dispatch

  • Once your order is confirmed, the product will be processed and dispatched directly from the producer.
  • Orders are typically dispatched within 2-5 business days. This may vary depending on the product and the specific producer. We will notify you of any significant delays.

2. Shipping and Delivery Time

  • Delivery times vary depending on your location and the producer’s shipping policies. Estimated delivery times are as follows:
    • Standard delivery: 5-10 business days within the country.
    • Please note that these are estimates and delivery times may be affected by factors such as holidays, weather conditions, or other unforeseen delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery address and the size/weight of your order.
  • For orders with multiple items, shipping costs may vary according to each producer’s shipping policies.

4. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number, if available, to monitor your shipment.
  • Please note that as the product is being shipped directly from the producer, Your Perfect Serve does not control the tracking or handling of the package once it has been dispatched.

5. Delivery Issues and Damaged Goods

  • In the rare event that your order is lost, damaged, or does not arrive, please contact the producer directly using the information provided in the dispatch confirmation email.
  • For any issues relating to the delivery, Your Perfect Serve can assist with connecting you to the producer for a resolution.

6. Address Accuracy

  • Please ensure that the delivery address entered at checkout is accurate. Any errors in the address may cause delays or non-delivery of your order, and we are not responsible for these issues.

7. Unavailable Delivery Locations

  • Your Perfect Serve partners with producers who ship to a wide range of locations. However, some regions may not be serviced due to restrictions from the producer or courier partners.
  • If you are in an area that cannot receive shipments, we will contact you to discuss alternatives or offer a refund.

8. Returns and Exchanges

  • As products are shipped directly from the producer, please refer to the producer’s individual return and exchange policies, which may differ from our standard terms.
  • In the event that a return or exchange is required, Your Perfect Serve will assist in liaising with the producer to facilitate the process.

9. Contact Us

  • If you have any questions or concerns about your order or delivery, feel free to reach out to us at yourperfectserve@gmail.com. Our customer service team will be happy to assist you.

By purchasing from Your Perfect Serve, you acknowledge that the product will be dispatched directly from the producer, and you agree to abide by the shipping policies as outlined.